PRIVACY AND RETURN POLICY
General Return/Exchange Guidelines
- Please contact us at firstname.lastname@example.org prior to sending any returns/exchanges back to us.
- All returns/exchanges must include any accessories, documentation, etc., that was originally shipped with the product.
- If your return/exchange includes batteries, please contact us for details on proper shipping procedures.
- Returns/exchanges may take up to 2 weeks to process, not including shipping times.
- You are responsible for return shipping charges that are not related to a defective product or product that was damaged during initial shipping to the customer.
30 Day Return Policy – Unused Products Only
Returns are only accepted within 30 days of the date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To return your product, please contact us at email@example.com. To process your return, we require a receipt or proof of purchase. You will be responsible for shipping costs. If the product is received by us in unused and undamaged condition and in its original packaging, we will refund your purchase.
Several types of goods are exempt from being returned, such as gift cards and downloadable software products. These goods are identified on the website and during the ordering process as being non-returnable.
Please do not send your purchase back to the manufacturer.
Exchanges (Defective/Damaged Products Only)
90 Day Exchange Policy – Defective Products Only
If you believe you have a defective product, please contact us at firstname.lastname@example.org.
Defective products may only be exchanged within 90 days of purchase. In order to process your exchange, we will need your order number, description of your setup (including photos if available), and any other information about your use of the product that may help us understand the potential defect.
In the event that a product is determined to be defective due to a manufacturer error or defective materials, we will repair or exchange the product as needed. If Blue Robotics determines that repair or replacement of a defective product is not practical, we will provide a refund.
Depending on where you live, the time it may take for your repaired/replacement product to reach you may vary.
Damaged in Shipment
Be sure to inspect your product once you receive it. Any damage from shipping must be reported to Blue Robotics within 14 days of receipt of the product.
If you receive your product and it has been damaged during shipment, please email us at email@example.com right away. Include a description of the damages, and include pictures if possible. This information is extremely helpful to us in making sure that our products are packaged and shipped properly. We will arrange for the damaged products to be replaced.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. The gift certificate may be used toward purchases from Blue Robotics.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, please contact us at firstname.lastname@example.org.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, any shipping costs paid for by Blue Robotics will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We believe in keeping customers informed of iriver’s practices, especially those regarding the privacy of our online visitors. This Privacy Statement contains the guidelines that will be followed if and when we collect information from your visits.
These guidelines pertain only to your visit to the Web sites operated by or for dudashoppingonline.com, regional Astell&Kern sites and their URLs. Since the linked sites may have different privacy policies, please visit the sites for details on their applicable practices.
For each online visitor, our web server automatically recognizes, collects, and/or maintains certain kinds of information such your IP address, domain name combination and any referring sites. We may use several electronic tools to do this, two of which are cookies and web beacons.
When you visit our web site or advertisements appearing thereon or use our web site service, we may use “cookies” to store certain information on your computer. Cookie technology allows us to recognize you and hold information from your visit, so that we can deliver more individualized content and advertising. You can set your browser to delete cookies from your hard drive, block acceptance of cookies, or receive a warning before a cookie is stored. If you delete or block cookies, we may not be able to restore any customized settings that you previously indicated, and our ability to personalize your experience with our websites will be limited. Please refer to your browser instructions or the “help” screen to learn more about these commands.
We may also itself research or employ third parties to research particular usage and activities on our Web sites via web beacons. The information collected through these web beacons is in an anonymous and collective form. Web beacons are used to learn more about users including demographics and usage patterns, and can result in more accurate reporting and more effective marketing.
Generally, we do not require that our online visitors provide personally identifiable information to visit and use our Web sites. However, such information is necessary if you elect to participate in certain activities. If you choose to refrain from providing the required information, you may not be eligible to participate in those activities. We may request “personal information” to enable you to participate in contests and forums, to fill out registrations, or to order Products and services through these sites. Personal information is individually identifiable information such as your email address, name, mailing address, telephone number, social security number, credit card number, or persistent identifier (such as a customer number held in a cookie) which is associated with individually identifiable information. iriver may combine the information you directly provide on our Web sites with information we may collect offline from you or from third parties. This is so that we can more effectively customize our site, services, and offers to you.
Sharing Your Information
We will not share the personal information you provide on our websites with any other parties, except (a) to affiliated iriver companies, (b) with your consent (refer to paragraph below), (c) as may be required by law or court order, (d) to persons or companies with whom iriver engages to carry out or provide Support for the operations of the site or our business, or (e) under extreme circumstances to protect the personal safety or property of our users, the public, or ourselves.
Anonymous Aggregated Information
We may also gather, aggregate, and maintain anonymous information pertaining to our online visitors, such as visitors hobbies, interests, purchasing habits, and music preferences. This aggregated information can then be used to tailor iriver’s Web site contents and advertising to supply a better experience for our visitors. We may also share aggregated information with advertisers, business partners, sponsors, and other third parties to provide various kinds of statistical information. This information does not include any personally identifiable information about you or allow anyone to identify you individually.
Sending You Communications
Unless you request otherwise, we may contact you to provide information about products, services, promotions, contests, or other activities or offers that may interest you. You may specify whether or not you wish to receive such communications on our web sites where such opportunities are given or by submitting the required information. Additionally, every time we contact you, you will have the opportunity to elect not to receive further direct communications.
We make great efforts to maintain the security of your personal information and to prevent unauthorized access to it through the use of appropriate technology and internal procedures. Nevertheless, we do not guarantee that unauthorized access will never occur.
Processing Your Information
By submitting any personal information to our web sites, all users, including without limitation users in the member states of the European Union, fully understand and unambiguously consent to the collection and processing of the information in Korea and in the United States of America.
If you have any questions or comments about our personal information practices or about this Privacy Statement, please email us at support.dudashoppingonline.com.
For any other inquiries please contact us at:
Offer Genie, LLC
6855 Lyons Technology Circle #17
Coconut Creek FL 33073